You’re staring at a transit van with a persistent electrical fault in a cold workshop off the Armley Gyratory in Leeds. Your hands are covered in grease, and you realize you need a definitive answer from the DVLA or HMRC regarding your trade license renewal. You grab your phone, but you are met with a "digital first" wall that feels designed to keep you out. You need a person, a voice, and a resolution. Every minute you spend listening to tinny hold music is a minute you aren